FAQ

Everyone is different. In order to make the best use of our products, it is important to choose the products that suit you best and to use them in the right way. In order to support you in this to the best of our ability, all of our product pages are provided with clear and comprehensive descriptions. In addition, Virtuoos has developed a unique supplements test to give you personal advice based on your needs, habits, and goals.

You can always ask your questions using the online chat function, by e-mail, or by phone. For even more specific guidance, you can request an online consultation.

Our guiding principle is to develop products of the highest quality. When selecting our raw materials (organic active ingredients), we draw on a global network of suppliers. Quality is one of the three core values of our organization. When it comes to product development, we always prioritize quality over price. In our opinion, the quality of a dietary supplement rests entirely on its effectiveness. Our end products contain expensive, effective, and exclusive extracts, which explains the relatively higher consumer price. Virtuoos dietary supplements are manufactured in a high-end production environment (GMP) and all batches are approved by the Doping Authority Netherlands (NZVT). This translates into a relatively expensive end product that is effective, pure, and safe.

A good dietary supplement does what it promises, contains beneficial ingredients (organic active ingredients), is safe, and is tailored to the target group. Lower-quality supplements do not work as expected. Little to no thought has gone into the composition of the ingredients and the dosage is insufficient.

Yes. We signed a promotional agreement that allows us to use the NZVT logo on all of our dietary supplement packages. This means all of our dietary supplements are automatically approved by the Doping Authority Netherlands (NZVT). In addition to being listed on the Doping Authority Netherlands website, the NZVT logo on the package is a direct communication method preferred by elite athletes that makes it instantly clear that our supplements contain no performance enhancing substances.

Most dietary supplements can be taken alongside medications, but there are exceptions. For example, anti-coagulant medication should never be combined with high doses of vitamin K. If you take prescription medication, always check the label for warnings about possible interactions with other substances. When in doubt, consult your doctor, therapist, or chemist.

Like combining different foods, it’s possible to combine dietary supplements. For example, you could take a multivitamin with a fish oil or glucosamine capsule. If you decide to combine dietary supplements, make sure there isn’t too much overlap in the ingredients.

Dutch law strictly regulates the quality and safety of dietary supplements. As a result, dietary supplements available in the Netherlands are generally considered safe. Most ingredients in food are also safe. However, excessive consumption of anything is never healthy. This applies to food and to supplements. Virtuoos therefore has all product batches approved by certified laboratories. This ranges from strict identity and quality control of the raw materials and production process to a meticulous final inspection of the end product.

Natural vitamins aren’t always more effective than synthetic ones, and this differs per vitamin. For example, vitamin E and provitamin A (beta-Carotene) are more easily absorbed in their natural form, while vitamin B12 is more easily absorbed in a synthetic (pill) form than from food. Sometimes a synthetic form is preferred because it’s not always possible to process vitamins from a natural source.

Dutch law strictly regulates label contents and only permits the inclusion of health claims if they have been scientifically proven. Sometimes, false claims are included on a label or in an advertisement. Such claims are always investigated by the Dutch government and the Advertising Code Commission (KOAG/KAG inspection board). Virtuoos has all of its dietary supplements carefully inspected by the KOAG/KAG before they are marketed to ensure that all health claims included on the package have been approved.

If your total intake of nutrients from food and supplements meet the recommended daily allowance (RDA) and are considered within safe margins, you have nothing to worry about. A safe level is the amount at which long-term daily use has not been shown to cause any health problems. This safe level is often many times higher than the one set by the RDA.

The label always includes the word ‘dietary supplement’. It also contains the composition of the product, the use-by date, and recommended use. It’s important to adhere to the recommended use instructions, unless advised otherwise by a doctor or specialist.

Food contains enzymes that improve the absorption of the dietary supplement. For instance, fat helps to improve the absorption of fat-soluble vitamins. This is why we recommend taking our dietary supplement during or immediately after a meal. This does not apply to all supplements.

Dietary supplements by Virtuoos are available at select medical sports centres and leading personal trainers – professionals who know your personal situation and can add value to our supplements. You can submit a request using the contact form on our website, and we can put you in touch with a qualified supplier near you.

Dietary supplements are available for a wide range of target groups. There are supplements that have been specially developed for children, elite athletes, pregnant women, vegetarians, senior citizens, smokers, drinkers, people who use prescription medication, people with darker skin, and people who want to lose weight. For example, prenatal multivitamins contain extra folic acid, vitamin D, and occasionally fish oil. Dietary supplements for children contain extra calcium and vitamin D, while supplements for athletes are designed to promote recovery and performance.

There are a number of reasons to take a supplement. Some people find it difficult to eat a varied diet that includes two pieces of fruit and 200 grams of vegetables a day and fatty fish twice a week. In this case, a multivitamin, fish oil, or vitamin D capsules could be a good addition to a healthy diet. Sometimes your body needs extra nutrients, such as during pregnancy or periods of high stress, during exercise or chronic illness, or to support a healthy ageing process. Supplements can also help you sleep better, support strong bones, and help to maintain healthy cholesterol levels.

Dietary supplements are tablets, capsules, powders, or drops that contain active ingredients that benefit your health. These supplements are intended to complement nutritional intake. Vitamins are the most well-known, but products that contain minerals, herbs, fish oil, probiotics, glucosamine, and other innovative ingredients are also considered to be dietary supplements. While they may look like medication, they are not. Dietary supplements are available at chemists, health food stores, and supermarkets. More specific supplements may also be recommended by therapists, dieticians, and personal trainers.

Various studies have shown that dietary supplements may contain performance enhancing substances. In many cases, this is not stated on the label. The use of dietary supplements is therefore risky for elite athletes and may lead to a positive result on a doping test.

With this risk in mind, we set up the Dutch Safeguard System for Dietary Supplements in Elite Sport (Nederlands Zekerheidssysteem Voedingssupplementen Topsport, NZVT). The system offers dietary supplement producers the opportunity to have their products inspected. This is done per batch (a specific quantity of products produced at one time). All packages in this batch are given the same batch number, which can be found on the logo near the use-by date.

Placing an order

When you order online, you can choose your preferred delivery address (e.g. home or office). You can also choose to pick up your order at a PostNL collection point near you.

You can place an order on our website in five easy steps:

1. After adding an item to your cart, you can choose to finalize your order (click on ‘Order’ in your cart) or to continue shopping. If you continue shopping, your selected products will be automatically saved in your cart.
2. When you have added all products to your cart, continue to the next step in the order process. Choose your preferred delivery address (home, office, or other) or choose a PostNL collection point near you.
3. Log in to your account or create a new account if this is your first order.
4. Check your address in the order overview. The address you entered when you created your account is automatically selected as the delivery address. You can add a new address or have your order delivered to someone else as a gift.
5. Choose your payment method. Payment via iDEAL is always free. Be sure to check the delivery costs: if your order is €100 or more, delivery is free! Before you click on the orange button ‘Confirm and pay’, be sure to check your information and order details. If you spot an error, use the button at the bottom of the page to correct it.

After clicking on ‘Confirm and pay’, we will finalize and process your order.

Delivery

Your order will be shipped via PostNL and is usually delivered within three business days to the address you provided. If you do not receive your order within three business days, contact Virtuoos.

All prices include VAT and exclude shipping costs.

Cancelling an order

Your order is shipped via PostNL. Once the package has been registered by PostNL, we will send you an e-mail with a Track & Trace code. This contains all relevant information about where your order currently is in the delivery process.

iDEAL

iDEAL is a safe and easy online payment method in your own trusted bank environment. In the order payment section, you can select iDEAL as your preferred payment method. Then select your bank. You will be redirected to your online banking environment, where you can finalize your payment. The bank will ask you to enter some information to authorize your payment. The amount will then be immediately deducted from your bank account, after which we will ship your order.

PayPal

PayPal is a safe and easy payment method. During the order process, select PayPal as your preferred payment method. You will then be redirected to your own PayPal account, where you can finalize your payment.

Credit card

At Virtuoos you can pay with the new and even more secure payment methods offered by American Express, Eurocard/Mastercard Securecode, and Verified by Visa. If you choose to pay by credit card, the terms and conditions of the credit card company will apply. Virtuoos is not involved in the relationship between you and the card issuer. During the order process, you can choose to pay by credit card. The bank will authorize the payment, after which we will ship your order.

Klarna

If you want to receive your order first and pay later, select Klarna as your payment method.

Klarna will verify your information before approving your payment request. Klarna has a strict privacy policy, as described in its privacy statement. If your payment request is not authorized, you can always choose a different payment method instead.

If you have questions about your payment, contact Klarna. For more information, see the consumer section of the Klarna website.

Bancontact

Bancontact is the Belgian market leader in electronic payments. Bancontact offers more than just secure online payments, as this trusted Belgian payment provider also offers in-store transactions. Bancontact was previously known as Mister Cash.

SOFORT Banking

SOFORT Banking is an easy payment method used both nationally and internationally. With SOFORT you can easily place your order at home or abroad via an online bank transfer. The SOFORT payment method is similar to an online bank transfer. Like transfers, this method is also subject to a fixed number of days for receipt. The advantage of SOFORT is that it issues an immediate confirmation that the transaction has been started by your bank.

Additional information

Safe online payment: Online payment information such as credit card or bank details (iDEAL) are directly forwarded to the payment platform through a secure socket layer connection (SSL). SSL is the most widely used online security protocol and for encrypting data exchanged between consumers and servers. The aim is to prevent third parties from being able to read this data. All browsers support SSL and indicate when it is being used. SSL is the global standard in secure online payments.

Privacy: We exclusively use your personal details to ensure an efficient order process. We respect and guarantee your privacy at all times and never share your personal data with third parties.

Subscriptions

Subscriptions can only be paid by bank transfer via iDEAL or Bancontact. The direct debit will then be initiated automatically for the recurring orders. Please also read our information page about our Routine program.

Shipping within the Netherlands and Belgium

For orders within the Netherlands and Belgium, Virtuoos mainly works with PostNL.

• Orders over 89 euros are shipped free of charge.
• For orders under 89 euros, we charge 5.95 euros for shipping.

For most shipments, we use PostNL. In some cases or for certain countries, we use DHL or DPD.

Germany

• For orders to Germany, shipping is free for orders over 89 euros.
• For orders under this amount, we charge 8.95 euros for shipping.

Delivery time

Orders placed on weekdays before 22:00 are usually delivered the next working day within the Netherlands. For Belgium, delivery usually takes two working days. Deliveries outside the Netherlands and Belgium may take longer.

Since PostNL does not deliver on Sundays, orders placed over the weekend may take slightly longer. We do everything we can to deliver your order as quickly as possible. Please note that any delays caused by the carrier are beyond our control.

Pickup at PostNL

You can have your order delivered to your home address, work address, or one of more than 2,000 PostNL pickup points in the Netherlands. If you have a PostNL account, you can choose your preferred pickup location via the PostNL app or website.

It is not possible to pick-up your order at Virtuoos.

Tracking

You can track your shipping via this Tracking-portal. Log in with your emailadres and order number.

International shipments

For international orders, the shipping costs are determined per country. See the table below.

At this moment, we do not ship to the United States, the United Kingdom, and Ireland.

Products can be returned within 30 days of delivery, no explanation required. This only applies to unopened and undamaged packages.

In the event of a return, the full purchase amount will be reimbursed and refunded within 30 days of the return receipt. Customers are responsible for covering the costs of the return shipment. If a product is not delivered in good condition, please contact our customer service department. These products must also be returned to us, after consulting with our customer service department. Items that have been clearly opened or tampered with cannot be returned, unless explicitly agreed otherwise with our customer service department.

Complaints

Feel free to contact us if you have any questions, concerns, or complaints.

E-mail our customer service department at info@virtuoos.com or call 088 777 22 11 between 9 AM and 7 PM.
We will do our best to answer all questions and process all concerns and complaints within 48 hours.

Your complaint will be addressed within fourteen days, in accordance with our General Terms and Conditions. This applies to complaints about both products and services.